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General Terms and Conditions

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Introduction

  1. These are the terms and conditions of Ace Masterclasses BV, Gustav Mahlerlaan 767 in Amsterdam (hereinafter "Ace Masterclasses", "we" or "us").

  2. These terms and conditions ("Terms and Conditions") apply to a participant (hereinafter: "Participant", "Trainee" or "you") who attends a (master)class, event, training, course or workshop (hereinafter "training") with us and/ or who visits our website www.ace-masterclasses.com ("Website") and/ or who purchases a subscription or other product or service from us. By attending a training and/ or when you visit our Website and/ or when you purchase a subscription or other product or service, you agree to the applicability of these Terms and Conditions.

 

Class cards and Subscriptions

  1. Ace Masterclasses offers single trainings our locations which can be joined by purchasing a training seat via our Website. When requested, we also offer the option to organize trainings in-house at a company's premise.

  2. We are entitled to add different trainings and memberships, or change the current offering at any time.

  3. All training seats can be purchased online via our Website or via the learning catalogues of the companies that offer our trainings (we only take card payments, no cash).

  4.  The applicable prices for trainings are always listed on the Website. We may change the prices at any time. 

  5. We have the right to refuse your request to purchase a training seat without giving reasons. A purchase of a training seat is established the moment Ace Masterclasses has received the payment due from the Participant.

  6. A training seat only applies to the training it was purchased for.

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Schedule

  1. All our trainings, including any changes thereto, will be announced on our Website.

  2. Although we will try to avoid this at all times, we reserve the right to cancel trainings scheduled and/ or to substitute teachers announced. In such case, Participants are not entitled to a restitution or refund. We will try to inform Participants timely via e-mail about any cancellations, and offer an alternative date for concerned training.

 

Your booking with us

  1. All trainings can be booked from the moment these are available on our Website until 5 days before the start thereof, unless fully booked or otherwise specified.

  2. You can book a training via our Website or via the learning catalogues of the companies that offer our trainings.

  3. Patricipants that wish to book a training with us via their company's (third-party) learning provider need to book via the platforms of such providers in accordance with the booking- and cancellation policies of these providers.

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Cancellation and no-shows

  1. Your booking is valid until 5 minutes before the training starts. If you haven’t shown up by then, we consider this a "no-show". In such case you are not entitled to participation, a restitution or refund.

  2. In case you booked a training with us via our Website, cancellation fees are as follows:

    • Cancellation is possible up to 31 days prior to the start thereof, unless stated otherwise. In such case, you are entitled to a full refund (unless stated otherwise).

    • For cancellations made 15 or more calendar days (but fewer than 31 calendar days) before the scheduled (start) date, a cancellation fee of 25% of the total costs will apply.

    • For cancellations made 8 or more calendar days (but fewer than 15 calendar days) before the scheduled (start) date, a cancellation fee of 50% of the total costs will apply.

    • For cancellations made 7 or fewer calendar days before the scheduled (start) date, a cancellation fee of 100% of the total costs will apply.

 

House rules

All Participants agree to adhere to the following house rules of Ace Masterclasses at all times:

  1. Participation to all trainings is at your own responsibility. 

  2. Make sure to arrive at least 5 minutes before the start of a training in the designated location (doors generally open 30 mins before). Once the door is closed and the class has started, we won’t allow Trainees in as this is disturbing for everyone else in the training. If you arrive after training start time, please note that you might not be allowed in the training.

  3. Switch off your mobile phone or set in on silent when entering the training room.

  4. We avoid words and actions that constitute bullying and/ or sexual harassment and do not tolerate such behaviour in our training sessions.

 

Liability

  1. We don’t accept any liability (in any form whatsoever) for damages to or loss of your property, unless such damage or loss results from our negligence or our default.

  2. We don’t accept any liability (in any form whatsoever) for damages in relation to physical and/ or mental injury or injury resulting from your visit to our training locations or your participation to our trainings, unless arising from our negligence or default.

  3. Nothing in these terms and conditions is intended to limit any rights you may have as a consumer.

 

Personal data

We process your personal data in accordance with our Privacy Notice, which can be found here.

 

Complaints

If you have any complaints, we regret this but are of course happy to hear them. In the first instance, you can turn to our trainers or our management. If you feel that your complaint has not been resolved, please write to info@ace-masterclasses.com and we will get back to you.

 

Governing law

  1. These Terms and Conditions are exclusively governed by Dutch law.

  2. Any disputes relating to these Terms and Conditions will be settled by the competent court in Amsterdam.

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